100bet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by 100bet, the operator of the online casino and sports betting platform available at https://100bet.bio ("the Platform", "100bet", "we", "us", "our"). This Policy explains how 100bet collects, uses, stores, shares, and protects personal data submitted by or collected about users ("you", "your") of the Platform.

By registering a 100bet account, making a deposit, placing a bet, or otherwise using any service on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform and contact our support team to close your account.

This Policy should be read alongside the 100bet Terms & Conditions, which govern your use of the Platform as a whole. Defined terms used but not defined in this Policy carry the meanings given to them in the Terms & Conditions.

100bet is committed to processing personal data responsibly, lawfully, and transparently, in accordance with applicable data protection principles. We review and update this Policy periodically to reflect changes in our data practices or applicable law. The date of the most recent revision is shown at the top of this document.

2. Data We Collect

100bet collects personal data through two principal means: data you provide directly to us during account registration and use, and data collected automatically through your interaction with the Platform.

2.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, Bangladeshi mobile number, and a self-chosen account password at the time of registration.
• Identity verification (KYC) data: Copies of government-issued identification documents (National Identity Card, passport, or driving licence), selfie photographs, and proof of address documents (utility bills or bank statements) submitted during the Know Your Customer verification process.
• Payment data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) or bank account details used to process deposits and withdrawals. Full card numbers and mobile wallet PINs are never stored by 100bet — see Section 6 for details.
• Communications data: Messages, enquiries, or complaint submissions sent to the 100bet support team via email or live chat.
• Responsible gaming data: Deposit limits, cooling-off periods, or self-exclusion requests that you submit through your account settings or via our support team.

2.2 Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone at the time of each login session.
• Usage data: Pages visited, games played, bets placed , time spent on each section, and navigation paths taken through the Platform during each session.
• Transaction data: Records of all deposits, withdrawals, bets, game results, bonus activations, and balance adjustments associated with your account.
• Cookie and tracking data: Session identifiers, preference cookies, and analytics data collected via cookies and similar technologies as described in Section 7.

3. How We Use Your Data

100bet uses the personal data we collect exclusively for the purposes listed below. We do not use your data for any purpose incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.

Purpose	Data Used
Account creation and management	Registration data, KYC data
Identity verification and fraud prevention	KYC data, technical data, transaction data
Processing deposits and withdrawals	Payment data, transaction data
Delivering betting and casino gaming services	Usage data, transaction data
Responsible gaming monitoring and intervention	Usage data, transaction data, responsible gaming data
Customer support and complaint resolution	Communications data, account data
Security monitoring and technical maintenance	Technical data, usage data
Legal and regulatory compliance	All categories where required by law
Marketing communications (with consent only)	Registration data, usage data

Where we rely on your consent for a particular use of your data — such as sending promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

4. Legal Basis for Processing

100bet processes your personal data under one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing that is required to fulfil our obligations to you under the Terms & Conditions, including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering regulations, identity verification requirements, and the retention of financial transaction records.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous agreement — primarily for the sending of marketing communications. Consent may be withdrawn at any time.

5. Data Sharing

100bet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data with third parties only in the following circumstances:

5.1 Payment Processors

In order to process your deposits and withdrawals, 100bet shares the minimum necessary payment details with our certified payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our banking partners. These partners are contractually obligated to process your data solely for the purpose of completing the requested transaction and to maintain appropriate security standards.

5.2 Identity Verification Providers

Where we use third-party KYC and identity verification services to fulfil our regulatory obligations, we share the relevant identity documents and personal data with those providers. Such providers are permitted to use your data only for the purpose of completing the verification check on our behalf.

5.3 Game Content Providers

The games available on the 100bet platform are provided by third-party game studios and aggregators. These providers may receive limited technical data — such as a pseudonymous player identifier and game session data — necessary to operate the game. They do not receive your name, contact details, or financial information.

5.4 Legal and Regulatory Disclosure

100bet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, by order of a competent court, or where disclosure is necessary to protect the rights, property, or safety of 100bet, its users, or the public.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 100bet's business, user personal data may be transferred to the successor entity as part of that transaction. We will provide reasonable notice to affected users prior to any such transfer where this is practicable.

6. Payment Data

100bet takes particular care in handling payment-related data. The following practices apply specifically to financial information:

• Full payment card numbers, expiry dates, and CVV codes are never stored on 100bet servers. Card transactions are handled entirely within the secure environment of our payment processing partners, who hold applicable payment industry certifications.
• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) submitted for the purpose of deposits or withdrawals are stored in encrypted form and are accessible only to authorised personnel for the purpose of processing the specific transaction.
• Bank account numbers and sort codes submitted for withdrawal purposes are stored in encrypted form and retained only for the period necessary to process outstanding transactions and to comply with financial record-keeping obligations.
• Transaction records — including deposit amounts, withdrawal amounts, dates, and masked payment references — are retained for a minimum of five years from the date of the transaction to satisfy anti-money laundering and financial compliance requirements.

7. Cookies & Tracking

The 100bet platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised user experience. A cookie is a small text file placed on your device by a website when you visit it. Cookies are not used to identify you personally unless you are logged into your 100bet account.

7.1 Categories of Cookies Used

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing core Platform functionality.
• Functional cookies: Used to remember your preferences, such as your chosen display language and responsible gaming settings, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect anonymised data about how users interact with the Platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform. Analytics data is aggregated and does not identify individual users.
• Marketing cookies: Used only where you have consented to receive personalised promotional content. These cookies help us show you offers and game recommendations relevant to your interests. You may withdraw consent for marketing cookies at any time.

7.2 Managing Cookies

You can control which non-essential cookies are placed on your device through your browser settings. Most modern browsers allow you to refuse all cookies, accept only first-party cookies, or delete cookies that have already been placed. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and placing bets. Instructions for managing cookies vary by browser; please consult your browser's help documentation for guidance.

8. Data Retention

100bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

• Active account data (registration details, KYC documents, account history): Retained for the duration of your account and for a minimum of five years following account closure, in compliance with anti-money laundering obligations.
• Transaction records (deposits, withdrawals, bet history, bonus activity): Retained for a minimum of five years from the date of each transaction.
• Communications data (support correspondence, complaint records): Retained for a minimum of three years from the date of the last communication in a given thread.
• Technical and usage data (log files, session data): Retained for a maximum of twelve months from the date of collection, after which they are anonymised or deleted.
• Self-exclusion records: Retained for the full duration of the self-exclusion period and for a minimum of five years thereafter to prevent re-registration in breach of the exclusion.

Where retention beyond these standard periods is required by law or is necessary for the establishment, exercise, or defence of legal claims, data will be retained for the additional period required and then securely deleted.

9. Data Security

100bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields (including identity documents and payment references) at rest using AES-256 or equivalent standards;
• Role-based access controls that restrict access to personal data to authorised personnel on a strict need-to-know basis;
• Multi-factor authentication requirements for all internal administrative systems that hold or access user data;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Automated intrusion detection systems that monitor for anomalous access patterns or data exfiltration attempts;
• A formal incident response procedure that ensures prompt investigation and, where required by applicable law, timely notification to affected users in the event of a confirmed data breach.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. You can reduce your personal risk by using a strong, unique password for your 100bet account, enabling any two-factor authentication options offered, and logging out of your account when using shared or public devices.

10. Your Rights

As a 100bet user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within one business day and will endeavour to fulfil it within thirty calendar days. In complex cases we may extend this period by up to a further thirty days, in which case we will notify you of the extension and the reason for it.

• Right of access: You may request a copy of all personal data that 100bet holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. Some data corrections (e.g., date of birth) may require submission of supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. This right is subject to applicable legal retention obligations — for example, transaction records required for anti-money laundering compliance cannot be deleted before the mandatory retention period expires.
• Right to restriction: You may request that 100bet restricts the processing of your data in certain circumstances, such as where you contest its accuracy or where you have objected to processing pending a determination of whether our legitimate interests override your rights.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to processing of your data for direct marketing purposes, with immediate effect. You may also object to processing based on legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11. Children's Privacy

The 100bet platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the Platform, please notify us immediately at [email protected].

As a parent or guardian, if you are concerned that a minor in your household may have accessed the Platform, we recommend using parental control software to restrict access to online gambling services and contacting our support team for further guidance. Our Responsible Gaming page contains additional resources on protecting vulnerable individuals.

12. Policy Amendments

100bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where a material change is made to this Policy, we will provide reasonable advance notice to registered users via email or on-platform notification prior to the revised Policy taking effect. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the 100bet platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the amended Policy, you must cease using the Platform and request account closure before the revised Policy takes effect.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 100bet handles your personal data, please contact our Data Support team using the details below. All data-related requests will be handled with priority and in strict confidence.

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays.

Response Time: Acknowledgement within 1 business day; resolution within 30 calendar days.

Language: English